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July 30, 2010

New Zealand iPhone 4 Launch Called a 'Nightmare'
By Paula Bernier
Executive Editor, IP Communications Magazines

The New Zealand introduction of the iPhone (News - Alert) 4 this week was anything but smooth. In fact, according to one report, a frustrated potential buyer of the smartphone called it a “nightmare”.

Hundreds of eager customers on the island country in the southwestern Pacific Ocean reportedly lined up outside the sales offices of Vodafone NZ and other dealers of the Apple (News - Alert) device to buy the iPhone 4. But they left without getting what they came for.

After customers waited outside, some since dawn, for store openings, employees reportedly told them to come back in the afternoon. When customers returned to go through the same exercise that afternoon, they were told only existing Vodafone (News - Alert) customers were eligible for the smartphone, which was in limited supply.

Various reports on the matter expressed customer outrage at the situation, which led some New Zealanders to pledge their intentions to curtail their Vodafone services.

I’m a huge fan of the HBO comedy Flight of the Conchords, which is about two musicians and their agent from New Zealand living in New York, so while I’m sorry for the frustration of the actual folks who had to go through this, I can’t help but wonder how this situation would’ve played out had Jemaine, Bret and Murray been involved.

But one thing is clear: In the Flight of the Concords, customers from Australia would’ve never been treated like this.

Edited by Stefania Viscusi


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