More New Zealand IP Communications Stories

Unity4, a provider of call center services and hosted call center software, reportedly expanded its cloud-based contact center business into the New Zealand market where it aims to create more than 150 jobs utilizing the work from home market.

Dan Turner, CEO at Unity4, commented, “This is a very exciting development for Unity4. Last year we employed over 500 people in the United Kingdom and Australia, and have brought our proven work from home model and leading cloud based contact center technology to New Zealand. Recruitment is well underway. To date we have more than 20 agents, from all over the country, all working from home, as and when it suits them.”

Tuner added, “We have welcomed our first technology client, Flight Centre, and are very close to finalizing negotiations with three others. We are confident that many more kiwi companies with a need for innovative, cost effective contact center services will come on board in the coming months.”

Unity4 is self-funded privately held organization with operating companies in Australia and the United Kingdom and it makes use of a technology called RapportCMS that delivers high quality call center functionality from the cloud. The company claimed that it is focused on the intersection between telephony, interaction management and the people who handle the calls – an approach which ensures that its ‘human technology’ is designed by and for contact center practitioners.

Unity4’ cloud contact center software is used for managing both inbound and outbound campaigns as well as e-mail, webchat and social media. The software’s flexibility also lets users to seamlessly handle massive peaks of volume and integrate with multiple existing systems. There are over 3,700 active users globally on the RapportCMS platform.