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LiveOps Brings Two Powerful, Packaged Cloud Contact Center Applications to Salesforce.com AppExchange
[April 23, 2014]

LiveOps Brings Two Powerful, Packaged Cloud Contact Center Applications to Salesforce.com AppExchange


REDWOOD CITY, Calif. --(Business Wire)--

LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced two new packaged applications for Salesforce users at the Salesforce1 World Tour - Chicago. LiveOps Voice Advantage and LiveOps Outbound Advantage, now listed on AppExchange, bring the power of inbound and outbound voice interactions to Salesforce users. The two new cloud contact center applications leverage OpenCTI to seamlessly integrate full-featured voice capabilities within Salesforce to help organizations of all sizes deliver more engaging customer experiences while improving profitability.

"LiveOps (News - Alert) has proven to be a very solid tool within a very complex support environment that Dell SonicWall consists of…allowing the ability to fully manage and maintain our own call center functions…providing reliable automated call routing with its smooth integration with salesforce.com," said Adam Chapin, as stated in his review on the salesforce.com AppExchange. "The Open CTI (News - Alert) adapter integrated directly with SFDC allows us t not rely on any kind of hardware or application installs. This allows for complete remote capabilities…Overall, LiveOps has a very robust, scalable and reliable instrument for any customer service environment."



LiveOps Voice Advantage is the first telephony application in AppExchange to leverage WebRTC technology to transform any browser into a full-featured phone without the need for additional hardware, software or plug-ins. It offers an embedded phone panel for powerful inbound and outbound call control, real-time screen pop for complete visibility into customer record data, integrated call recordings embedded within Salesforce records and bi-directional data exchange and sync between LiveOps and Salesforce.

LiveOps Outbound Advantage is a new outbound dialing solution for contact centers that includes a unique "Lead Upload" tool to generate on-the-fly outbound campaigns. Lead Upload enables inside sales managers to easily create call lists based on pre-defined criteria, such as deal size or industry. The filtered leads are then automatically uploaded to a LiveOps dialer campaign for immediate agent follow-up, increasing the number of calls handled by each agent and reducing call duration.


Both LiveOps Voice Advantage and LiveOps Outbound Advantage are available now in the salesforce.com AppExchange: https://appexchange.salesforce.com/results?keywords=liveops. Managed applications on the salesforce.com AppExchange are fully upgradable, with updates made automatically available to all users. They also provide increased security by protecting the source code of the application.

For more information about LiveOps Voice Advantage, LiveOps Outbound Advantage or Salesforce.com's (News - Alert) Salesforce1 Customer Platform, visit gold sponsor LiveOps at pod #140 at the Salesforce1 World Tour in Chicago, April 24, 2014. Visit https://www.salesforce.com/events/details/sf1wt14-chi/ for more information about the event.

About LiveOps, Inc.

LiveOps is the global leader in cloud contact center and customer service solutions. More than 350 companies around the world, including Salesforce.com, Symantec (News - Alert), Royal Mail Group, Ideal Living and Amway New Zealand, trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With more than 10 years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California with European regional headquarters in London, LiveOps supports a wide range of industries, including retail, financial, health care, insurance and high tech. For more information, visit www.LiveOps.com.


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