|[November 07, 2012]
Virtualization, Collaborative Applications and CRM Applications Showed the Best Performance During the First Half of 2012, According to IDC
FRAMINGHAM, Mass. --(Business Wire)--
International Data Corporation (IDC)
today released the latest results from the Worldwide
Semiannual Software Tracker. For the first half of 2012 (1H12), the
worldwide software market grew 4.7% year over year reaching a total
market size of $167 million, which was in line with IDC's (News - Alert) forecast. IDC
expects 2012 to be the beginning of a more conservative growth period
with gains in the single digits, down slightly from the growth
experienced in 2010 and 2011.
On a regional basis, the overall software market was heavily influenced
by the downward trend in Western Europe, which represents more than 27%
of the worldwide market and was the only region to experience negative
growth in 1H12. The U.S. market, which represents more than 45% of the
overall market, grew 6.8% year over year while the emerging markets in
Latin America and Asia/Pacific (excluding Japan) also experienced solid
year-over-year growth. The countries with the greatest growth in 1H12
were Colombia, Russia, Philippines, China, Peru, and New Zealand.
Among the three primary segments of "commercial" software in IDC's
software taxonomy, the Applications segment, which holds almost 49% of
overall market share, was the fastest growing market group with a 5.1%
year-over-year growth rate. The Applications market was largely driven
by the Collaborative Applications and CRM Applications markets. Within
the other two primary "commercial" software segments, Application
Development and Deployment (AD&D) and System Infrastructure Software,
the most positive growth rates came from the Virtualization-related
A graphic showing the year-over-year growth for the three primary
segments and five key software markets in 1H12 is available at IDC.com.
The chart is intended for public use in online news articles and social
media. Instructions on how to embed this graphic can be found by viewing this
press release on IDC.com.
In the Collaborative Applications segment, Team Collaborative
Applications and Enterprise Social Software stand out with strong growth
rates over the last two years. Not surprisingly, the Enterprise Social
Software has moved from 3% market share within the Collaborative
Applications secondary market in 2008 to more than 11% in the first half
of 2012. Meanwhile, the Team Collaborative Applications market grew
almost 15% during the first half of 2012.
"Increasingly, companies are thinking of social solutions as decision
support and ad hoc work facilitators and are looking for richer features
that integrate data and content with people and systems," says Vanessa
Thompson, research manager, Enterprise
Social Networks and Collaborative Technologies. "In the new
collaborative enterprise, companies are extending asynchronous data and
content sharing capabilities to enable collaboration with a broader
range of external constituents, including customers, partners, and
Among the Enterprise Applications markets, the Customer Relationship
Management Applications market stands out as three out of four CRM
market segments performed at a double-digit rate in 1H12. The only CRM
segment that experienced single-digit growth was the Contact Center
market. The other three markets, Customer Service, Marketing, and Sales,
had a combined growth rate over 12%.
"The CRM applications market experienced a rebound effect in 2011 that
is being carried through well into 2012. The 'century of the customer'
has centered on increasing customer experience and, powered by social
media, is motivating organizations to invest in their customer handling
infrastructure. The move to interact with customers when, where, and how
they want is changing the go-to-market strategies of many organizations.
Technology is now a requirement to be able to deliver consistency at
scale," said Mary
Wardley, program vice president, CRM
Applications and Customer Experience.
Both virtualization markets, Virtual Machine and Cloud System Software
and Virtual Client Computing, were among the fastest growing software
markets. The Virtual Machine and Could System Software market
experienced somewhat lower growth of 17.8% in 1H12 while the Virtual
Client Computing market maintained the low double-digit growth rate it
has experienced over the past three years. Other virtualization-related
technologies, such as the Workload Scheduling and Automation market, are
following the same high-growth patterns as the core technology segments.
"Virtual machine software unit shipments still remain healthy and
growing, but have seen some slowdown in mature markets that have high
virtualization rates. Business models are shifting as well, with the
hypervisor drawing less direct revenue and increasingly becoming an
embedded feature of operating systems and cloud system software.
Competition in the market is fiercer than ever, with vendors like
Microsoft (News - Alert) and Red Hat challenging market leader VMware with increasingly
capable and cheaper solutions. Cloud system software, which includes
platforms such as vCloud, OpenStack, and CloudStack, remains a nascent
market, but holds a lot of promise as customers evolve from virtualized
infrastructure to cloud infrastructure. On the client side, virtual
client computing remains on a steady growth path as the industry matures
its solutions and customers begin to transform their desktops and
workspaces," said Gary
Chen, research manager, Cloud
and Virtualization System Software.
Semiannual Software Tracker provides total market size and vendor
share for the eighty-two segments of the global software market.
Measurement for this tracker is total software revenue, which includes
license plus maintenance plus SaaS (News - Alert) and other subscription revenue. The
Tracker covers more than 800 software vendors across a total of 49
countries globally. Annual five-year market forecasts for this Tracker
are updated semiannually and include five-year annual market
projections. Forecasts are available at worldwide, regional, and country
For more information about IDC's Worldwide
Semiannual Software Trackers, please contact Kathy Nagamine at
650-350-6423 or firstname.lastname@example.org.
International Data Corporation (IDC) is the premier global provider of
market intelligence, advisory services, and events for the information
technology, telecommunications, and consumer technology markets. IDC
helps IT professionals, business executives, and the investment
community to make fact-based decisions on technology purchases and
business strategy. More than 1,000 IDC analysts provide global,
regional, and local expertise on technology and industry opportunities
and trends in over 110 countries. For more than 48 years, IDC has
provided strategic insights to help our clients achieve their key
business objectives. IDC is a subsidiary of IDG, the world's leading
technology media, research, and events' company. You can learn more
about IDC by visiting www.idc.com.
All product and company names may be trademarks or registered trademarks
of their respective holders.
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